Privacy Policy

1. Introduction

Chiltern Boiler Services ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. Information We Collect

We may collect information about you in various ways:

• Personal Data: Name, email address, phone number, postal address, and payment information when you book a service or request a quote.
• Property Information: Details about your boiler, heating system, and property to provide accurate service.
• Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.
• Communication Data: Records of correspondence when you contact us by phone, email, or through our website.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process bookings and payments
• Send you service confirmations, reminders, and updates
• Respond to your enquiries and provide customer support
• Send marketing communications (with your consent)
• Comply with legal obligations and protect our rights

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases: performance of a contract (when you book our services), legitimate interests (to improve our services and communicate with you), legal obligation (to comply with laws and regulations), and consent (for marketing communications).

5. Data Sharing

We may share your information with:

• Our engineers and subcontractors to deliver services
• Payment processors to handle transactions securely
• Professional advisors such as accountants and legal counsel
• Regulatory bodies when required by law (e.g., Gas Safe Register)

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Service records are kept for a minimum of 6 years. Gas Safety Certificates are retained for 2 years as required by law.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at privacy@chilternboiler.co.uk.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

9. Cookies

Our website uses cookies to enhance your experience. For more information, please see our Cookie Policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data correctly.