Terms of Service

1. Agreement to Terms

By booking or using services provided by Chiltern Boiler Services ("we", "our", or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services

We provide boiler and heating services including but not limited to:

• Boiler repairs and maintenance
• Annual boiler servicing
• New boiler installations
• Emergency callouts
• Gas Safety Certificates (CP12)
• Central heating system work
• Power flushing

3. Booking and Appointments

3.1 Bookings can be made online, by phone, or by email. A booking is confirmed when we send you a confirmation.

3.2 We aim to arrive within the agreed appointment window. If we are delayed, we will contact you as soon as possible.

3.3 Please ensure someone over 18 years of age is present during the appointment with access to the boiler and any relevant areas.

3.4 Cancellations must be made at least 24 hours before the appointment. Late cancellations or missed appointments may incur a fee of up to £50.

4. Pricing and Payment

4.1 Prices quoted are inclusive of VAT unless stated otherwise.

4.2 For repairs, an initial diagnostic fee applies. Additional parts and labour will be quoted before work proceeds.

4.3 Payment is due upon completion of work unless otherwise agreed. We accept cash, card, and bank transfer.

4.4 For installations, a deposit may be required. The balance is due upon completion.

5. Warranties and Guarantees

5.1 Repair work is guaranteed for 12 months from the date of completion. This covers labour and any parts we supply.

5.2New boiler installations carry the manufacturer's warranty (up to 12 years depending on model). Our installation workmanship is guaranteed for 2 years.

5.3Warranties are void if the equipment is tampered with by unqualified persons or used contrary to the manufacturer's guidelines.

6. No Fix, No Fee

For repair callouts, if we cannot fix your boiler, you will not be charged for the callout. This does not apply if we diagnose the issue but you decline the repair, or if the boiler is beyond economical repair.

7. Safety

7.1 All our engineers are Gas Safe registered. Our registration number is displayed on our vehicles and ID cards.

7.2 If we identify an immediate safety risk, we are legally required to disconnect the appliance. We will explain the issue and provide options for rectification.

8. Liability

8.1 We carry public liability insurance of £2,000,000.

8.2 We are not liable for any pre-existing faults, wear and tear, or issues arising from equipment we did not supply or install.

8.3 Our liability shall not exceed the value of the services provided.

9. Complaints

If you are not satisfied with our service, please contact us within 7 days. We will investigate and respond within 14 working days. You can reach us at complaints@chilternboiler.co.uk or by calling 0118 888 9999.

10. Changes to Terms

We may update these terms from time to time. The latest version will always be available on our website. Continued use of our services after changes constitutes acceptance of the new terms.

11. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

For questions about these terms, please contact us: